Posted here for traffic, sorry. Need advice asap.
Long story short - I just moved into a property a couple of days ago. It was a very last minute move that needed to happen for various reasons. We've a smart meter (PAYG) for the gas and electric. I topped up on the cards that were left here when I first arrived, but I came home earlier and all my electric was off. I phoned British Gas who said the old tenants gave their new details today and now my supply is gone and they need to send out new cards.
They said (at 12 o clock today) they would send me reference numbers through so I can top up without the cards. They never did. I rang a further 3 times and was told that they haven't processed my details yet. On the last call at 4pm, I was told I'd have them within 5 minutes. Never happened.
I've now just got a few pence left on the meter, and Christmas won't be happening tomorrow without these codes. I've got the money waiting, but there's no way of me topping up!
Should've done it sooner I know, but moving literally just before Christmas I thought it'd be fine to use the cards that were here until after.
Can anyone give me any advice at all please? I'm not even sure if British Gas will be open to send me the codes tomorrow :(