Furious with Cox & Cox

[doubtthat]

3 weeks ago I placed an order for an accessory as a Christmas present for me from DH.
On the same day I received a confirmation email.
Last week the item hadn't arrived, online tracking didn't work so I rang customer service. They looked it all up and said it was with Hermes.
It still hadn't arrived this morning so I rang again. The reply? 'Sorry it's lost and we haven't got any in stock and won't be getting any more'. I have been refunded but AIBU to be mighty pissed off?

Now I've just looked on the website and it's still showing as in stock. They're happy to take folks' hard earned cash, mess them about then refund it.

To be honest you’ve probably had a good escape. I’ve ordered things from Cox & Cox in the past and the quality is beyond dreadful.

whatsleep that's disappointing I just ordered some shelving for my mum. I'll have to return if the quality is crap.