I went online first thing this morning to order flowers for delivery tomorrow. It had to be tomorrow as my friend is going into hospital the following day for serioius treatment and these were to cheer her up and wish her luck for the operation. I selected a special, which had a widget that enabled you to check that the bouquet was available in your area before purchasing. I checked and it was, so I ordered. 2 hours later I get a call from their call centre. Their agent informed me that the florist in that location did not have the flowers requested (despite having checked) so would offer an alternative. When I asked what alternative, they said 'other flowers'. I was not happy with this option as it meant trusting the florist to provide a good alternative, despite the fact they didn't seem to stock basic blooms. I was told that in order to order another option off the site I would have to cancel this order and go and re-order from the site. So I did, only to be called 3 hours later to be told the florist did not have these blooms either. I asked what alternative they could offer and was told that as it was after hours they could do nothing until the morning and that they could not guarantee delivery the following day. I was furious and cancelled this order also. It is now to late to find an alternative and it's too far for me to travel to deliver myself. I am beyond upset at their service and dismissive attitude. On both occasions they charged my card before confirming the order was possible, so I am now left to chase refunds from them. Has anyone else had a similar situation and is their anywhere i can report them for such poor service? I know I'm probably being overly sensitive, but it was really important to me to get these flowers to her before she went in for this treatment :(