Wondering if anyone has had a similar experience or can offer advice on what my next step should be?
I placed an order for a dress from monsoon last week. At the time I had to update my delivery and billing address. First time I did this it didn’t work, second time it was fine. Except the order confirmation arrived and they had the billing address updated but the delivery address unchanged (my old property about a 50-60mins drive away). I called their customer services immediately- only to be told they can’t amend or cancel an order once placed. They did however agree to contact the courier and attempt to change the address.
So, after constantly checking my emails over a few days to make sure I didn’t miss it, I receive my dispatch notice- which I sent on to their customer service within 60mins...
No updates, nothing from monsoon. I chased them for an update- nothing. Then today I get a courier text that the parcel has been delivered (yup! to the wrong address).
I call immediately and now I’m told there’s nothing they can do as the courier has delivered to the address given to them!
Surely this can’t be ok?? How can such a well known and established company treat their customers so shabbily?? And how can they have an online business with no facilities to support customers when they get it wrong??
I can’t get to the old property as I have a young baby and it’s just too far atm... has anyone had a similar experience with monsoon and/or any advice on how to pursue this to get my money back?
Thanks!