Caveated with the standard “I don’t think I am, but….”
So, it was my birthday last week and my brothers very kindly sent me a bunch of flowers. I was very touched by their thoughtfulness (and impressed they remembered!). When I opened the box, I was a bit disappointed with the flowers, as one of the roses had been snapped off (and it was evident from the photo that it has been like that for a while) and one of the lily buds was crumbled. I muttered under my breath, but decided that life was too short. Queue 5 days later…. The roses are pretty much dead, the fusias leave a lot to be desired and the lily’s haven’t opened.
So I was a bit grumpy. Especially when I compare it to the bunch of (very similar flowers, but from another flower delivery company) which still look absolutely gorgeous, roses are lovely and lilys are in full bloom.
So I emailed the company, just to let them know I wasn’t impressed…. (Including photos which were taken within 3 days – the timeline is important.)
They replied telling me that there was nothing that they could do as it was now outside of 3 days of the delivery date. And that they don’t make exceptions to this. (There was nothing on the delivery paperwork that stated you had to be in touch within 3 days by the way!)
AIBU to think that this is totally unacceptable? Surely it breaks the Consumer Sale of Goods Act as the product is of insufficient quality? I’m so angry that my brothers have spent money with this company on a really thoughtful gesture and it’s (essentially) money wasted.
What's even more annoying is that I don't really want replacement flowers or anything anyway, a simple apology would have sufficed!!! although I wouldn't have turned down a £10 off voucher
I’ve attached photos of the state of the flowers when they arrived. I’m so cross 