I bought a pricey (to me) item on Amazon Marketplace from a seller that I have bought from a few times before with no issues and have sent an item back before to them. It’s a legit seller and they have a physical shop. The item did not fit so I had to return. They received the item back as I sent it tracked but they did not acknowledge receipt so after 7 days I contacted them just to ask very politely if they were processing my refund.
I got a very abrupt reponse essentially saying it will be up to 12 days before the refund is processed. I had a look on their website and on the amazon seller profile and there was no mention of this refund policy. Amazon says usually it’s 7 days but they have up to 30 days to issue a refund. I was surprised by that but fair enough.
I wasn’t rude or demanding on my messages at all, I was very polite. I was simply concerned as I’d had no email regarding receipt of the item.
I emailed back saying I didn’t know this as it wasn’t clear at all on amazon but hopefully the refund will come through soon. They sent a really snotty message back moaning that i’ve sent refunds back twice now (months apart so hardly like I’m doing it all the time) and that my refund had been sorted.
I was so taken aback by their tone in their messages that I left negative feedback regarding their customer service. I immediately got a threatening message saying if I don’t retract my feedback they would report me to Amazon. I didn’t reply as I was in work by then and I got a notification on the feedback saying that I was the rude one (I really wasn’t, I would hold my hands up and admit if I was rude) and that they have reported me to Amazon and “hopefully my account would be suspended”.
!!!
I spoke to Amazon and they said they would look into it.
I know it’s first world problems and not a big deal. I’m not bothered but I wanted to ask WIBU to post negative feedback? I’m not a regular moaner and I make a point of giving positive feedback when I can as I think that’s important to recognise good service but I was so taken aback at how rude the seller was to me. I work in a person facing role and if I get a complaint whether it is valid or not I can’t demand that person take it back!!!!
Happy to admit if IWBU 