15 days ago I settled an outstanding payment (the room was bigger than expected) online when making an order through Carpetright. All fine, payment went instantly and I thought nothing more of it.
I then received notification from my bank to say I had gone overdrawn. As well as the outstanding payment amount, Carpetright took an additional £250 from my account. I immediately called customer services who didn't know what to do. I called several times, each time to be told they would get back to me within ten minutes. This never happened. I took to Twitter to complain thinking that maybe they'd take notice on a public platform. I was eventually contacted and told that the money would be returned within 3 working days.
It has now been 15 days. I have called nearly every day since the 3 working days were up, I have emailed customer services, I have called stores. I need my money back! I have continued to tweet as it's the only way I ever get a response, however I am always told to wait 'a few more days'.
AIBU to think there must be something more I can do?