I'm hoping someone can tell me if there is any course of action i should take here. Many weeks ago i set up a payment plan at the dentist for some dental work. My dentist uses a finance company that, after checking my details agreed to fund my treatment and would take a monthly direct debit from my account.
However, well in advance of my treatment starting i had to cancel, which my dentist said was fine and that they would inform the finance company that the agreement was cancelled. All should have been fine, but come the due date when the first payment would have been due i find that the payment had been taken.
I rang the dentist and the receptionist told me that she was sorry but she had forgotten to inform the finance company. She then did so and told me that the money would be back into my account within 8 working days. Two weeks later, still nothing. The finance people now keep fobbing me off, still no money.
I should say, there's no question of me not being entitled to my refund, the dentist told me they're legally bound, it's just that they're dragging their feet. Help anyone, what should i do. Sorry for the long droning post.