In expecting Clarks to have a pair of shoes in my daughter's size?

[Littlemissbusy]

Went to Clarks after school to buy a new pair of shoes for DD2. We waited for 20 minutes (staff say "yes - we do get quite busy after school - I nearly yelled - well, perhaps if you regularly get busy after school you should consider having more than one trained member of staff available!) She's size 9.5G - fairly normal I would say. Then I find out there's no black shoes in the store in that size.
Is this Communist Russia or something? How can there be no shoes in stock, in a shoe shop????? Also, in this town, there is no where else to go to buy Clarks shoes, or any other measured / width fitting shoes etc. I do like Clarks shoes - they clearly have some great designers, and obviously the marketing has worked on me, as I think children should have properly fitted, width shoes etc - but today was outrageous!!! And I can't boycott the store, so I just needed to rant a bit!

Yes, more of the same. Had to go to buy new school shoes for dd1 on Saturday- and none in her size. Not only that but fitter measured her feet and said she's a 9E. No she's not, I told her, she's an H, she has wide feet. 'No' she doesn't the 12 year old says, 'she has very narrow feet.' FFS. Made her measure her again, and lo and behold - an H. And after all that carry-on they didn't have any bloody shoes.
Think shoes good and well priced, but the assistants useless. Don't believe any of the thing about them being properly trained - they quite obviously have just been on one afternoons course.

Why can't you boycott?

However on the good side - I have fancied a pair of shoes for myself - could never get them in the colour I wanted in my size - so I phoned customer services , they did a search for me in stores close to my postcode - I then phoned the store that had them and they kept them for me until the next day when I got there and bought them.

So was quite pleased about that .

not unreasonable but find that with most of the children shoe shops even the dedicated ones. The is a fair chance that one of mine will either get a choice of one or none at all. Always surprises me how few shoes that are stocked. if I had a £ for everytime I heard the words - we are expecting a delivery tomorrow .....etc

I love Clarks.

I always go there when I feel I need to be:

Ignored

Ripped Off

Are looking for every size shoe other than that of my children

Want nothing but black shoes

Are looking for summer shoes in winter and vice versa

To be tantalised with a choice of styles that never materialise

They are great and never let me down.

It is a crap shop

i've only ever been there once for dd's first shoes went in and askedthe assistant if i could have a pair in a four, she looked at me like i was stupid, so i explained to her that they wouldn't have many styles in a four as it's a first size, she looked me up and down and said they had all the styles in that size

so i selected a couple she came back after 15 mins and informed me that they don;t do normal shoes in that size but that i could have a pair of awful crawling things for only £20

i thought f this and went to next and got some for a £5