I know I'm not being U but why do people do this???

[KiraL]

I own a small cafe. The other day a couple came in and ordered 2 teas. Fine. They sat for 2 hours on their laptops. Also fine as I don’t mind this if we’re not too busy.

One of them then went across the road to Sainsbury’s and bought sandwiches/ crisps etc which they then proceeded to eat in my cafe.

I was gobsmacked as I obviously sell sandwiches/ soup/ everything that a cafe sells as the sole purpose of operating as a cafe.

I asked them very politely if they would mind not eating food purchased elsewhere to which they were highly offended and have now left me a tripadvisor rating of “poor” because I made them feel “uncomfortable.”

WTF?

Knobs! Make sure you put this in your reply.

Cheeky bastards! Sorry no advice but Thats unbelievable!!! Hope you responded with the truth!

What a pair of dickheads. Ordering the cheapest thing a cafe sells doesn't entitle you to then do whatever you want.

Definitely put this in your reply. Also, put up a notice that customers can only consume food and drink bought at your cafe.

They were very rude.

Because they’re fuckwits. No decent person does this.

I’d def reply on trip advisor to say about the Sainsbury’s food.. day what you said here and it will far from hurt your custom. Knobs!

Yes you need to reply man, cheeky gits!

Then get that sign.

I think you were very generous letting them stay for so long after only buying a couple of teas. Unbelievable that they thought it was ok to consume their own food. I can't believe that anyone would think it was ok to bring your own food (other than food for a young baby) to a café.

I'm sure that almost everyone reading their poor review will realise that they are cheeky fuckers and take no notice of it.

What CF's.... how rude! Make sure you reply to their review! I think you were reasonable to let them sit there that long with just tea in the first place!

I’d put a reply saying you’re not running a picnic area! Honestly if I saw their review I’d ignore it unless there were 5+ more reviews saying the same thing. Cheeky bastards!

‘Whilst I’m tolerant to people coming in to buy one cup of tea and proceed to sit on their laptops for 2 hours. I draw the line of them then visiting a supermarket and then coming back to eat what they have bought there.’

Or something shorter.

You can respond to feedback on trip advisor. Name and shame them so to speak.

That's just rude! Fair enough like you say if you're not busy hang around a while but good from elsewhere is absolutely unacceptable!
Put a sign up

Wow, that's fairly outrageous behaviour. Respond to their review. No one will think they are reasonable. or normal

That was cheeky and rude of them. Just put in your reply why and what you said as a result of what they were doing. Shouldn't harm your reputation.

How rude! You just don't do that. Cheeky feckers.

Definitely respond to their bad review.

Yes, do respond. When I use tripadvisor, I deliberately seek out the bad reviews, which can be very revealing. But I am also swayed by responses from the owners.

If you offer 'free WiFi', switch it off temporarily.
Definitely CF although I might do it a bit in a major store.

Don't know why people do it but we read both sides on Trip Advisor, so if you give your side then this would not bother us. I think you have to reply though

Wow some people have no shame

Definitely leave a reply to their trip advisor review mentioning the sandwiches!!!

What?! I hope you’ve replied to the review making it clear what they did!

How dare they?! Sit in your premises, using your facilities and then steal your income by bringing in food from elsewhere.

That is quite frankly embarrassing.

So rude! Definitely reply to the review!

It’s rude they should have bought food in your cafe. I would he tripadviser comment being polite but ensuring you state that they were in the cafe for 2 hours which is not a problem but buying food in Sainsbury’s and bringing it over to eat in your cafe wasn’t on.