Milk doorstep deliveries

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Hello, I'm new here.

I just wondered: is anyone having trouble with doorstep milk deliveries from a certain very big multinational company?

Milk&More? Yes!

Thats a bit of a wide area of discussion. My mum cancelled my milk about 10 years ago as they seemed incapable of not delivering when we were on holiday and DM doesn't like semi skimmed milk, I've been using supermarket ever since. But not sure what your getting at.

Thank you, TerfyMcTerface - you've got it in one.

I'm glad I'm not alone - there's a disaster brewing, I think.

Really? That’s where my milk delivery comes from. Never any problem. What’s going on?

That’s interesting. We cancelled our Milk and More a few months ago sadly due to problems. They had been reliable previously but started having frequent mistakes eg salted instead of unsalted butter.

Bad combination of new website and the weather, I think. My issue is getting refunds for non-delivery. You pay up-front now, so non-deliveries have to be refunded. Except they don’t refund, and then you have to sit in a phone queue for 20 minutes before being cut off. I would cancel our regular order, but we live in a village with no shop.

Yeah I live miles away from a shop too.

Hope they don’t fuck up. I don’t like UHT.

They were on the radio recently talking about how business has boomed since the Blue Planet phenomenon and everyone trying to reduce consumption of plastic. Maybe they are struggling to keep up.

Why do people do that? Why do people say " a certain well known brand" or "a certain very big multinational company". You're not on TV, you don't have to peddle faux-neutrality, just tell us the name of the bloody company.

I think the demand following many news pieces has probably impacted their ability to keep up with orders.

I’ve just come off the phone with them. The issue is the new website, which seems to be removing orders, and then the order is not on the system showing as requiring a refund. I’ve been told it will take “at least” two weeks to process my refund! Really pissed off with them. It’s all worked like clockwork for the last ten years, and the minute they change their system it all goes to pot.

I wonder if these problems have arisen following the takeover by Mueller.

Yes, to "a certain well known brand" bollocks on here:

"Had a problem with a certain well known store recently (Think Every Little Helps)"

FFS, people, why do you do this???

The problem is the closure of the website and introducing another: see Trust Pilot for full picture.

What has happened to the information that was on the old system (- I'm worried about it; don't know ablout other ex-customers)?

And what about the milkman and his livelihood if we all cancel?

Never had any problems with them we pay fortnightly in arrears and apart form non deliveries in the snow which is understandable they deliver on time and my order is always ok, however that MAY be because I don't so anything on line and use the old fashioned method of filling out their paper order forms that they send and putting the cash in the empty bottle.

Not had any problems. But, regarding paying up front comments. do you know you don't 'have' to do this and can have doorstep bills and payment. Means I pay monthly after delivery. Maybe that's just regular milk delivery though or items on doorstep leaflets.

I didn’t know about this. My brother is a Milk&More milkman, I hope this is just a blip and that his job is still safe. He can’t take anymore bad luck :(

Not had any problems here, other than milk 10 hours late when roads were blocked by snow one day. Sometimes had a blip when the usual milkie goes on holiday.

I don’t want to pay for milk in advance and it seems to be a nightmare looking at Trustpilot reviews. I’ve been paying monthly after delivery by direct debit which gives some protection but I’m not allowed to continue.

I’ve tried phoning but 20-40 mins wait is taking the p*. They don’t answer e-mail, nor does their MD. Ordering via the milkman could be a workaround - but doesn’t exactly fit when we’re often away and can’t leave a note out!

This all pales into insignificance when you read the privacy policy and realise how many ‘partners’ they share huge amounts of your data with including FB! You have to agree T&Cs (which you’re supposed to check before every order) and Privacy before you can register - but heigh ho, they share your data even if you’re just an unregistered browser.

All I want is environmentally friendly milk in glass bottles and to support our local milkman (who is wonderful). So sad

I'm lucky. I've just moved house and my lovely next door neighbour is a milkman so he delivers my milk.

Yes.. Had a whole week of milk delivered one day. None the next. About to cancel and try someone else

I missed a delivery Monday due to snow. Then thete was an additional delivery and a missed delivery agsin. Upshot is I am missing two bottles I have already paid for. I'm hoping they adjust next month's invoice.