To expect a laundry to fold my things?

[JustGettingStarted]

I may well be U... I only have experience with a couple of laundries in the UK as I rarely need to get it done commercially. The place in my town I used when our washer was awaiting repair would fold the clothes and put them back in the bags for life I'd brought them in.

I'm currently travelling for business for two weeks. I took some things to a laundry in Borehamwood on Friday to pick up Saturday morning. It was a small load and they charged £7.50, which seemed reasonable for the one-off convenience.

I was surprised to get it back just crammed into a plastic bag. It had clearly been stuffed into the bag while still hot. Everything was creased to the point of being pleated. The kind of creases that would be difficult to iron out, as they been set by the heat.

Is this the norm?

Wow. Certainly not the norm here, but there is only one laundry so I only have experience of one

Which is not the norm? Folding or cramming?

I would expect a service wash to be folded as well.

I would definitely expect the clothes to be folded neatly.

I'd get in touch and let them know that's how the clothes came back.

I believe I was dealing with the owner. He knows how they came back as he handed them to me.

Luckily it was all knickers and pajamas. Nothing I'd actually iron. There was a duvet cover, though. Again, luckily I don't care about wrinkles in that. But imagine if I had!

Well, I'd still contact. Perhaps you can act as if you didn't notice until you got home.

Say you just wanted to make him aware they were given back in a shoddy condition, is that their normal service?

Also they used a strongly scented laundry detergent that has a cloying smell. That's just a matter of taste but it surprised me a bit. There are brands that don't emphasise scent and won't be so off putting.

I'll never use them again as I doubt I will ever need to. But I've considered saying something in a Google review.

I don't use laundries often but whenever I did the clothes came back folded, i would definitely expect that

On those occasions I have needed a swecice wash, neatly filded has always been normal

OK! Thanks for confirming that it was a rubbish service!

He did say that they'd be put into a bag but I just assumed he meant as opposed to just handing them to me loose.