I was a bit fed up with the estate agents who manage the property we have just rented and may have been a bit rude on the phone. Was I being unreasonable?
Apparently they are all off sick, though we've managed to talk to 3 different people over the past few days (none sounding ill). We got the keys 3 weeks ago, and an info pack saying they'd informed all services and ctax that we'd moved in and so no need for us to do it. Well, they hadn't and still haven't 3 weeks later, nor have they transferred our deposit to the Dep Protection Scheme. Nor have they provided the promised extra keys and inventory (which we were supposed to get the day after we moved in).Nor were the carpets steam cleaned before we moved in (though they claim they were). So I phoned up today and asked the girl who actually showed us the property who the service providers were so that I could contact them myself and she said "It's not my area of expertise." and claimed we were low priority on their list as some properties were without gas and electricity....She said someone would get back to me on Monday. They've had 3 weeks to notify the gas and electricity, and the council tax was still in previous occupants name when we phoned today. I paid over £300 admin fee on top of reference check fees and the only admin they've done is photocopy the tenency agreement and partly answer one email. So...I may have sounded a bit cross on the phone. Is this all trivial or would it annoy you too?