How do I get my laptop to recognise my samsung galaxy?

[ferriswheel]

Can anyone please help? I am really stuck.

Thanks

Recognise how?

If you want to browse the files on the phone, plug it in and then open the notification, select "transfer files" or whatever you want to do, usually it defaults to USB charging.

Swipe the top menu down and select allow access (or something along those lines) if that doesn't work use a different cable the original samsung one is crap!

Is this link any help?

Thank you. Ive tried all of them and been to mobile shop. Still nothing.

Try a different USB lead.

We might need to get a bit more technical then...

What computer are you plugging it into? What OS is it running?

What Model phone are you using? What version of Android is it running?

What happened when you went to the shop? Did it work there?

Does it charge up OK?

Thanks c3pu

Its a galaxy samsung

A lenova laptop

The usb cables work to charge up phones from the main socket.

In the shop she said she reset the apps. I dont know what she did.

My last phone i had a similar problem, i was told to set it to, oh i cant remember, but it was from the main settings menu. I cant find anything similar on this phone.

You need to install the driver. Go to settings menu cant remember exactly which option but i sorted my dads the other week when it wouldnt work

On the laptop i mean

Thank you so much. Im sorry, i have no idea what install the driver means?

So i find where it says install driver and then do something? Im sorry, i really dont know.

Which Samsung Galaxy model?
Can you go into settings, then tap 'about phone' and tell us the model number?

Then tap on 'software information' and tell us which android version you're running?

Oh ok. I didnt know any of this stuff. Hang on...

And thank you again.

Different USB cable might be the answer - mine will charge with one cable but I need to use the official one for it to read files. The one it charges with just doesn't work!

Smg92of is the phone

And...

Is software information the same as software update?

You need to use a proper Samsung USB charging/ data lead that came with the phone. We tried to plus my Samsung Note 4 into a Lenovo laptop and it wouldn't work with a generic USB charging lead.

Oh, found it, Android version 7.0

Thanks, ill order one now. I hope thats it.

Have you tried Samsung Kies? I used to have a Galaxy and that only connected to my PC (running Windows 7) through Kies software.

On the laptop, is there a "my computer" option? If you go in there, you'll usually find the phone, and all the files. Sorry if you've tried that. If the phone charges, it's connected, you just need to work out how to access the files.

I didn't know certain usb leads wouldn't work, all mine do, even the cheapie ones.

Yes my lead made the difference. Coincidentally we were doing this today when trying to transfer 1500 photos from my phone onto our Lenovo laptop. Generic USB wouldn't work but the official Samsung data/ charging lead did.