DWP have changed all their phone numbers, helpfully, without telling anyone. After being cut off the usual 8 times and being kept on hold for 25 minutes, as standard, I am given the new number.
Which puts you through to Cisco, a huge Pakistani IT firm that sells internet to offices.
How are people going to manage any of their affairs like this? Including the sick and the disabled, might I add, who are also being put through to an automatic line asking them to describe the model of their internet dongle.