River island sucks

[Henrysmycat]

First, I received faulty goods. I ordered a pair of shoes for my DD and they were not only filthy but being one of those lit up ones, they were not working. After some back and from, they asked me to send the shoes back, which I did to a store and they were going to give me a £10 voucher for my trouble. It’s been over 2 months and River Island are delaying refunding me money as they haven’t received the goods. I gave them to a salesperson and neither give me the voucher. What are my rights?
I am livid, it’s been 2 months now.

Tweet about it, voucher will be with you very soon.

Or you could send a letter to their CEO at their registered office address. River Island is actually owned and run by the fabulously wealthy Lewis family:

Benjamin Joseph Lewis
River Island Clothing Co Ltd
Chelsea House, West Gate, London, W5 1DR

Another option is to post on their Facebook page www.facebook.com/River-Island-UK-160730834356645/ if you have a Facebook account. I only joined Facebook recently and there is nothing but my name on my Facebook page. I use it purely so I can communicate with companies (who tend to reply and act quickly) and post on groups on various interests of mine.