In a queue for the next available operator

[Council]

but they called me!

It's the bank's fraud department - I've had a dodgy transaction on my credit card. They spotted it sent me a text asking me to confirm or deny 3 transactions . Two of them were me, one wasn't, so I replied with "N" as requested and they'd said they'd call, which they just have.

Initially it was an automated message asking me to confirm my name etc, then I was "put through" to the first available operator. I've been waiting c. 20 mins.

AIBU to think this is very off, when they called me? It's not like I picked time that was inconvenient/busy for them!

Have you googled the number? I just read an article in the guardian about students being scammed, it sounded v similar to this...

Yes, check the number. That was a really worrying article about fraud.

www.theguardian.com/money/2017/dec/09/text-bank-student-loan-money

Definitely check the number.

I'd never heard of that scam before - thanks for the heads up!

Yes, it's definitely them

Which bank?
I am having a nightmare with NatWest today.

Unfortunately checking the number doesn't help as there is some very cheap software available which allows you to display whatever number you'd like to show. MN are doing a lot of publicity for Take Five action fraud - it's well worth a read.

But OP, yes, it does seem a bit ridiculous that they've asked to call you and then can't take the call!

We had this and it was genuine, it was a huge number of people affected so took a while to get through but they sorted it really quick.

TalkTalk were doing this to me when saying they would phone me about their huge error. It was infuriating.

It was NatWest Top and they were very helpful and efficient when I finally got through.