Sorry but have to post about this as I'm so pi**ed of on my parents behalf it's not even funny!
After having a lot of problems over the past few years with various things including squatters my parents have moved into a lovely new home and and are trying to enjoy it. My dad has recently become extremely ill, I'm very pregnant and at uni so my mum worries about me and my poor parents have to live with a 13 year old teen!!! Could it get worse I hear you asking lol!
Well my parents thought they'd make the garden nice for summer and get stuff done etc. Got a patio put down, potted up lots of flowers and palms etc, the norm. They also ordered a very expensive shed and some even more expensive garden furniture. They were really looking forward to getting them and getting the garden all sorted for summer.
The shed got delivered - late (3/4 days). Then we found that they had given us the wrong size floor for it, and it was in 2 bits! Took 3 days to get in contact with somebody regarding it. They've now been waiting over 2 weeks for the correct base to arrive - which it still hasn't! They only need to transport the shed base across town ffs, it's not coming from freakin America!
Then the furniture. Got delivered - late (5 days). When it was delivered it was in 5 bits, as opposed to all being packaged together, like it should have been. Every single box was damaged. The wood table had been badly scratched and dented. The parasol was the wrong size - 3 metres instead of 2.5 m. 2 of the 6 chairs have scratches on them. Rang the company to complain. Was told that if we wanted it replaced with a new set, WE would have to PAY to send it back to them, and then they would send us out a new set! My parents payed nearly £400 for this furniture (company has the money for it), it arrived badly damaged, and were told that they would have to not only arrange to send it back, but farkin pay for it too! Am I the only one that thinks this is fu**in mental? Surely if it arrives damaged it's up to the company to come and pick up it's damaged goods and replace it with non-damaged ones.
What the hell happened to good customer service? The woman on the phone about the furniture started yelling at my mum about it all - wtf? The worlds gone bloody mad and my poor parents are getting screwed left, right and centre and there doesn't seem to be anything they can do about it!