02 No Goodwill

[Chesham]

“The goodwill I have is almost 0”.

I am so cross. I have a very tight budget and spend £10 each month on a cap plan with 02 PAYG. Ran out of calls on Tuesday so renewed one day early with the £10.

Only to find out today that the cap plan did not renew and I just paid £10 for a single phone call to reschedule a NHS appointment.

I contacted the live chat for help and assistance since a genuine error had occurred. No assistance for me and when I asked if they could backdate my cap renewal or any goodwill gesture the response I got was. “The goodwill I have is almost 0”

AIBU to be appalled by this and now looking for a new phone carrier?

I would change carriers, and actually have done, from O2 to giff gaff. Similar call plans but cheaper

Thanks. Will look into them now.

I left O2 the other day , was treated horribly on the phone and took ages to get through to sort it all out. I guess they are all the same when your not staying with them, but a bit of customer service wouldnt go amiss!