Their immediate response to my sister's online report of a 5-month old puppy left out from 8am to 6pm next door to her (as owners cba to make her comfortable indoors as they don't like her 'chewing & making a mess' in their words) was: 'We don't consider that the animal is in distress and will not be responding.' So are they employing psychics now ? What does it take for them to pay a visit to check on a frightened & distressed animal left out for long hours ?