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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

CF Easyjet over seating

63 replies

Booboostwo · 23/10/2017 08:44

I know you love a good airline seating tale, almost as much as a parking thread.

We booked our holiday six months ago and payed all the extras to have seats together, two adults and two children. The cost was 1,200 euros for short haul return flights, but fair enough we have young DCs and we wanted to sit with them in the extra leg room seats.

When we boarded the plane DH had been moved. The steward was very annoyed, but only because we had not been informed of this at check in. He told us there was no discussion and no changes, DH had to sit where he had been reassigned and that was that. A crew member, working that flight, sat in DH's seat.

I looked after the DCs, I am perfectly capable of looking after my DCs, but I don't want to pay for the priviledge of sitting together and then not get it.

Disclaimer: we've had a shitty year, with various problems and a very recent bereavement so I may be too sensitive over this, but I am fed up.

OP posts:
honeysucklejasmine · 23/10/2017 08:46

Are the refunding you the cost of your husband's death reservation?

2014newme · 23/10/2017 08:46

Did you get the money back that you'd paid for the extra legroom seat and the pre booking of seat? How old are tge kids did they move one of you because only one infant is allowed per row?

RhonaRugMuncherr · 23/10/2017 08:47

I'd be annoyed and insisting on a refund given your dh didn't get what he paid for

MrsEricBana · 23/10/2017 08:49

You are NOT being over sensitive. You need to ask for an explanation and a refund at the very least. Sorry.

Roussette · 23/10/2017 08:49

Cheeky feckers! No that is not reasonable, you should've been recompensed because you booked way in advance and paid for it.

(I thought this was going to be a "I haven't booked a seat and a woman wouldn't move and let me have her seat, she said she'd booked and paid for it it but I don't care" thread Grin)

eurochick · 23/10/2017 08:53

That’s properly cheeky.

user1494670108 · 23/10/2017 09:03

Have they refused to refund you? We have had this happen a few times, it’s usually down to a change to the aircraft but we have always got a refund or a change of seat

ReasonableLlama · 23/10/2017 09:07

Are the refunding you the cost of your husband's death reservation?

Is this a thing now? Grin

Crunchymum · 23/10/2017 09:13

How much extra did you pay and have you contacted EJ for a refund?

If the air steward was working the flight couldn't your DH use the seat but just sit in his new seat for take off and landing? (I would still be asking for a refund in this situation though)

MadMags · 23/10/2017 09:14

The fucking cheek of them!

amusedbush · 23/10/2017 09:19

Are the refunding you the cost of your husband's death reservation?

Ooh, can I reserve 18th February 2071 for mine, please? Grin

Original poster
Booboostwo · 23/10/2017 09:19

DH was annoyed but did not explode and die as a result! Grin

We were not offered a refund, or even an apology. The steward was very stroppy. I will have to look into a refund but I doubt it will be an easy process despite the airline's name!

No infants, a 6yo and a 3yo with their own seats.

OP posts:
Original poster
Booboostwo · 23/10/2017 09:20

Sorry, I forgot, DH was not allowed to sit on the seat at all, even when not in use during the flight.

OP posts:
karriecreamer · 23/10/2017 09:21

You need a refund, not just for his seat, but for the extra your whole family paid. You paid extra to sit together. It didn't happen. You have the right for a full refund of the extra you all paid.

I had similar with Jet2 a few years ago. Me and OH with a very young child. We paid extra to sit in the extra leg room seats at the front. The online system allowed this, having entered the dob of our child. When we boarded, stroppy stewardess refused saying child couldn't sit on extra leg room "exit" seat (this was on the right of aircraft in front of wall, so not an exit at all). She wanted to move child and one of us, expecting the other one to stay put, i.e. splitting us up. We refused and eventually she moved all 3 of us. Funny thing is, on the return, we had the same seats and staff didn't bat an eyelid, so we stayed where we'd booked. After a few complaint letters, we got our money back for the seat bookings and extra leg room for all three of us - at first they refused but threat of court action and they realised we weren't going away!

2014newme · 23/10/2017 09:22

I'd have called them by now. Get on the phone

ptumbi · 23/10/2017 09:24

I didn't think children could sit n the extra legroom seats? Arent they normally the emergency exit seats?

MuseumOfCurry · 23/10/2017 09:25

Surely everyone would be irritated under these circumstances?

Doubly irritating is the horrendous telephone journey that awaits you in your quest for a refund, that will no doubt carry a hefty per-minute surcharge.

Fucking cunts.

SchadenfreudePersonified · 23/10/2017 09:34

You need a refund, not just for his seat, but for the extra your whole family paid. You paid extra to sit together. It didn't happen. You have the right for a full refund of the extra you all paid.

This is exactly what I was thinking.

You'll never get it, but you should,

If they have staff who need the seats, they shouldn't bloody book them to passengers!

Sugarcoma · 23/10/2017 09:37

You need to do everything by letter. Send a letter to head office calmly explaining the situation and asking for a refund and compensation. They’ll either ignore you or refuse. Then send them a Letter Before Action basically saying the same stuff but adding you’ll be taking them to the small claims court if they don’t reply within 14 days.

If they ignore that print out and I’ll put a small claims form and enclose that saying you’ll file it with the court if you haven’t heard from them within 7 days (obviously you don’t actually have to do this).

I’d be surprised if they didn’t reply at that point.

Depending on how much your refund is worth though it might be worth taking them to small claims.

Sugarcoma · 23/10/2017 09:37

Btw your action would be for breach of contract

Sugarcoma · 23/10/2017 09:37

*print out and fill out

Taylor22 · 23/10/2017 09:38

I can't believe I'm about to say this but.

If they don't give you the Full refund for you and all your family.
I'd consider the daily fail and an epic compo face.

RhiannonOHara · 23/10/2017 09:38

YANBU. If easyJet don't respond reasonably or at all, name and shame them on social media.

The Guardian also have a good consumer-rights column where they ring up companies' PR departments on your behalf. They tend to get good results. And they love an airline story. Write to them1

squeaver · 23/10/2017 09:40

ptumbi - I think that's the case in the seats by the emergency exits. But maybe these were front row seats?

fucksakefay · 23/10/2017 09:44

This reply has been deleted

Message withdrawn at poster's request.