Ring tone alerts not working on phone - can anyone help please?

[Pariswhenitdrizzles]

Hello everyone.

Boring AIBU but just posting for traffic if that's okay.

I've checked that my phone is on full volume, and it seems to be working fine. When I set an alarm, I have a clear and audible alarm tone, but my ring tone or message alerts aren't working. They don't sound at all.

Can anyone help please?

Thanks very much in advance :)

Anyone? :)

I'm a little bit techno-challenged, but I'll give it a shot. What type of phone is it you use?

Have you checked the specific settings for both call and message alerts?

Accidentally put it on do not disturb?

Just yo check - are calls coming through, but just not making a sound?

Thanks everyone for your replies! :)

Zebra, calls are coming through but they're all silent. I've checked the sound alerts, but they all seem to be working fine.

computer I wondered if I might've put it on 'don't disturb', but I've checked and it doesn't look like it.

Fleetwood it's an iPhone 5S.

It's all really strange!

Whoops the emoticon was meant to be

On the top left hand side (i think) there is a small switch which controls whether the phone is on silent. Is it switched up?

This switch here (hopefully the pic attaches!!)

Have you set the phone to 'mute'?

Fleetwood you're a genius!!! thanks so much!

My 5s was doing similar yesterday - wouldn't ping for messages but seems to have sorted itself out today (fingers crossed)

Otherwise try this:
Settings
General
Accessibility

There should be a bit under Hearing that says "Mono Audio". Check that it is on white.

Hope that helps!

Oops cross post!! Glad to help (goes to pour self a congratulatory glass of )

a very well deserved glass of - bravo, Fleetwood, my technology heroine! 👍👍

Try

Settings
General
Accessibility
Assistive touch

You get a gray floating box appear

Go to device and check 'mute' is not mute!

Whoops x-ppst

Thanks for the suggestion Green! :)