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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To have expected contact from John Lewis?

11 replies

DerelictWreck · 15/05/2017 12:56

Posting here for traffic, and because I'm new and not sure where else to put it!

I ordered a sofa from John Lewis, one where they say it should be delivered within 8 weeks as you're allowed to specify the fabric.

I ordered it over a month ago and have heard nothing from them - is this normal? I thought I might have had an update, or a more specific expected delivery time frame, but all I know is that it was ordered on April 13th, so has to be delivered by June 8th! Given that this is just over 3 weeks away, and I will need to book time off work to be in, I was hoping I would know more by now.

I suppose I'm not really asking if IAMBU, more if anyone knows what I should be expecting?

OP posts:
ajandjjmum · 15/05/2017 13:04

What does it say on their order acknowledgement?

Fightingthefire · 15/05/2017 13:07

Yabu
Ring them.

SheSaidHeSaid · 15/05/2017 13:10

Sounds like it cold be normal. Just give them a call and ask?

LIZS · 15/05/2017 13:12

Think we had about 10 days' notice to organise delivery.

gabsdot · 15/05/2017 13:14

I'm in a similar situation, although with a different shop. I was told my sofa would be delivered in 10-12 weeks. It hasn't occured to me to contact them during the wait. At the 12 week mark if I haven't heard anything I will contact them.

pointyshoes · 15/05/2017 13:32

Give them a ring. I ordered some furniture from them earlier this year. Due date passed, so I gave them a ring to find out what was happening. Turned out they had "lost" the furniture - it had arrived from the supplier but was "somewhere" In their warehouse. Took nearly 2 weeks to locate the furniture and arrange delivery, but if I had n't called originally I think I'd probably still be waiting. No harm in double checking that everything is on track .

farfallarocks · 15/05/2017 13:33

I have been chasing them
For blinds for 3 months and I can't a straight answer from anyone, customer service os awful at the moment

VeuveVera · 15/05/2017 13:35

I thought this too, then got a phone call saying they were coming next week. 3 weeks early
Just phone them

MaidenMotherCrone · 15/05/2017 13:45

I read it as John Lennon, not LewisGrin

Thought it was a messages from t'other side thread.

Original poster
DerelictWreck · 15/05/2017 14:52

Thanks for the advice all!

Not annoyed I haven't heard or anything, just wanted to check that I shouldn't have I suppose - make sure my expectations were in check!

I'll wait a couple of weeks then ring and check as suggested

OP posts:
ajandjjmum · 15/05/2017 15:35

We got a response by messaging JL by Twitter - sad that you have to do that, but might be worth a shot?

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