To think calling at this time isn't good customer service?

[Evennumberonthevolume]

I put a complaint in with a company - they sent me the wrong item and the item I ordered is out of stock.

They just called me about it now. At 9:30pm.

I said it was too late to be discussing this now and she seemed annoyed. No arrangement had been made regarding this call.

Aibu?

Sounds like they won't be able to do right for doing wrong

Well tbh half nine would be a bit late for me too as I'm often asleep by this time as we are up super early BUT I wouldn't have cut off my nose to spite my face by refusing to talk to them if I did answer as that's daft!

I would have been annoyed but I take it you went ahead with the call?