To expect a brand new laptop to work ?

[twofloorsup]

I bought my 3 youngest a laptop for Christmas and the youngest's doesn't type at all
She's being very gracious about it but I feel dreadful.
Worse bit is I bought it early November so it will probably have to be sent way to be repaired. So much for being organised !

I had that happen (the keyboard being "ignored" by the screen) the solution was to turn it off and on again. It is a weirdly effective action!

Does the mouse work? Maybe it needs a software update, if switching it off and on doesn't work.

What make is it twofloors?

What is the make and model?

You've probably disabled the keyboard by mistake rather than it's broken.

I did the same with the wifi on a laptop

How this hasn't kicked off a Christmas tantrum.

*Hope

She's being very gracious about it

twofloorsup, your daughter's behaviour is testament to good parenting.

Hats off to you!

I once got a laptop and the charger wasn't in the box they did not give us a new one so had to buy a new charger

I read the OP as you having bought your 3 year old a laptop that didn't work and her being very gracious about it.

Was very impressed by the idea of a gracious 3 year old.

Hope you get it working.

I understand OP

Had my son a custom made computer built and it is evidentally missing the hardware required to connect online ! Should have checked but was a gift not from me and DH and also had no secure internet till Friday so thought it was a dongle problem at the time.

Bless your DD being gracious about it .

Sorry didn't realise I had replies !
It's an asus not sure of the model off hand. My eldest son has rebooted the whole thing and done everything he knows to make it work but no joy.
Currys first thing it is !
No tantrums she really is a sweetheart

Any joy twofloors?

Just to update you all , currys exchanged the laptop no questions asked this morning
I'd reserved the last one so I have a very happy daughter today

Good to hear twofloorsup

Yeah - so pleased!

Yes fab service from currys most impressed
I was dreading them saying it would have to go back for repair because of how long ago I bought it !