mothercare are poo

[misdee]

i filled in their online form asking iof certain spare sparts are still available. they send me an email back to go to my store to see if they are available. whats the bloody point of the online form FFS.

[rant][unreasonable?}

Not unreasonable. Agree it's very irritating.

I filled in an online form to contact my council about something when nobody there was answering the phone and I got a personal email back telling me to phone them on the number no-one was answering.

not unreasonable at all

its like they cant be arsed to find out if these parts are available.

the 2 times i have ordered spare parts from the store they have lost them inbetween them arriving at the store and me being able to get there.

i have yet to uncover an online form that anyone seems to take any serious notice of. They're a total waste of virtual space IMO!
Designed, me-cynically-thinks, as a way of brushing off customers in the hopes they'll give up and not take the complaint any further.

mothercare are shit. shit staff, shit shops, shit service... i honestly don't know how they are still in business.

or the request

or the suggestion

Agree with Aitch - there are way more efficient and responsive online baby stores around. I would rather shop in them than at mothercare these days.

oh i do generally, but unfortunatly this is a mothercare product only.

That's too bad! Hope you can get your parts.