Fucking flooring company!

[Dooo]

Ordered an expensive engineered wood floor after being sent samples.

My builders laid it whilst I was out and it's a good few shades different to the sample...

The company have said it was probably labelled wrong in the factory but as its been laid they can't do anything. They said I should have been in and double checked it against the sample when it arrived. I just assumed they'd send the correct one...

Is there anything I can do?

And am I BU to expect them to do a bit more to sort this out?!

Similar (but less expensive) thing happened to us once. We had wood effect vinyl laid in two bathrooms and a conservatory. I matched it to shade of the existing laminate flooring in the dining room.

When it arrived and was laid it was a different shade to the sample. When I noticed and informed the company they were apologetic and offered a big discount, which I accepted. They are a good local company and I've used them in three of our houses: possibly they would have changed it if I'd insisted but, at the time, I was happy to go for a solution that saved us money.

I imagine your floor is a hell of a lot more expensive. How much do you hate it?

It was about £800, it was a wonky old concrete floor so we were really limited to what we could lay on it and decided to just go for it....

It's okay, just not what I wanted and deffo not worth the money. They've said they'll look into it so fingers crossed!

They've said that the sample was indeed a different colour but that's because the latest batch of the one I chose was a lighter colour...

They've offered a good price on flooring if I want to buy some more in the future....

Trading standards have said the product needs to match the sample so looks like they will have to replace or refund..