Yesterday dd came home from school with a cut right below her lower eye lid. She told me that a boy (who's known for bad behaviour) had chucked a ruler at her face.
I phoned the school and asked to speak to head of year, was told she was busyand would call me back, I gave details of the incident and asked that she call me as soon as she had finished with her phone call.
An hour later I'd heard nothing, so I called back and spoke to someone else and was told this teacher had gone home
she asked what the issue was, so I told her, she said she would flag it as urgent and make sure the HOY calls today.
So after hearing nothing today, I've called back yet again about fifteen minutes ago only to be told by the receptionist that HOY has passed this to the teacher of the class in which this happened, who apparently will be calling today 
So, AIBU in feeling that this isn't being dealt with properly and also being pretty pissed off that this woman couldn't take five minutes of of her day to ring me back as promised?