To think Homebase are fucking useless?!

[chanelnumberthree]

I've ordered 2 doors from Homebase.

When I went online to make my purxhasew, the options were collect instore, or home delivery.

However collect instore was not available at any local store. Indeed I've checked every store in my county, and both neighbouring counties - all out of stock.

Ok, so I have to get home delivery. This says within 10 days. Order placed on Saturday, delivery is now going to be 3 February!

There was no option for express or next day delivery.

I have complained, the response I got was that if I wanted I could cancel my order, which I think is pretty poor.

Honestly, it's 2 fairly average internal doors, surely at least 1 store should stock them, or be able to deliver in a fortnight?!

The size I need is a standard one, it's just the door design (glazed panels) that hardly seems to be sold anywhere.

I've tried the website of a few local timbers merchants (good suggestion, thanks, I hadn't thought to look there before) but none do the doors I need.

I used to work for Homebase, as a buyer of internal doors. Due to size they keep very low stock levels and call them in from suppliers. Suppliers were never very good at anticipating demand, and things were forever on back order. Sounds like not much progress in ten odd years!

Bunnings Australia is a fab company, hope it'll be the same once they take over, might even give B&Q a run for their money.

Have you tried argos? They sell the same shit items

I didn't know that about Argos - had a brief moment of optimism, but looking online it appears they don't do the particular door I need either.

Is it worth looking on Amazon or eBay OP*?

This is (hopefully) a link to the door. Tempted to offer a reward if anyone can find it in their local Homebase!

www.homebase.co.uk/en/homebaseuk/diy/doors-and-door-furniture/balmoral-8-lite-clear-glazed-knotty-pine---762mm-wide-651353

I've looked on Amazon, but couldn't find any where the delivery time was much less, and couldn't find anything on Ebay that was the right style or size.

Ha. When I tried it says "Only 0 in stock"

Not even available for home delivery for me and no-where in stock in store

Same here (Dartford Branch). Wonder if they have been discontinued and they just haven't updated the site yet.

The chances of you being near me (actually my parents) is very slim but they have 2 at Robroyston and 6 at East Kilbride.

Well at least it's not just me that can't locate it.

Ah, spoke too soon!

Sadly that's literally the other end of the country to me :)

If the doors you want aren't in stock then source them from somewhere else :/

They aren't described as being out of stock though...it says there are none at my nearest store (and apparently at other people's as well - except in Scotland) - the website offered the option of home delivery WITHIN 10 days, except now I'm being told at least 2 weeks.

I have tried to locate them elsewhere, most places don't sell them. Wickes sell them in the wrong size, no other DIY store sells them, nor do local timber merchants. I can get them on Amazon but barely any quicker than I can from Homebase, so not worth it, same with other 'specialist' online retailers. So sourcing them somewhere else isn't as easy as it may sound!

I have no idea why it's so difficult, they're just fairly ordinary doors...

Well they are definitely out of stock in your area aren't they. Why should they bring them up from Scotland for you :))) It would probably cost them more to do that than the actual doors are worth.

Also used to work for homebase and agree they are shite

The door situation has been a problem for years -we used to get a whole pallet delivered but they were on automatic order and would only reorder when we had zero

Then the company that delivered them wouldn't deliver until we had X amount of £s on order

Was the bane of my life

All large companies like this are shite. They pay their workers shite. Therefore it stands to reason.

If they don't want to bring them from Scotland ...assuming of course those are the only 2 doors left in the entire country (unlikely) then they shouldn't be for sale on the website!

And in any event, they should be capable of getting them from Scotland (again, in the unlikely situation they are the only 2 doors left in existence) in 10 days, given you can get things from other continents in less than a week!

Emochild, sounds like that ridiculous policy still exists.

Honestly, if I could get them anywhere quicker, I'd cancel and go there.

I've generally had positive experiences with other large companies- no such delivery issues with the major online retailers, nor other DIY stores like B&Q or Wickes.

I did once get screamed and sworn at by a member of staff in one such store but thankfully that was an isolated incident...

The website claims there are 2 in Warwick. However, I know from experience that, despite this, it doesn't mean that when you get there they will actually have the item.

I had a look earlier and it is indeed looking tricky to get matching doors from a retailer for under £100.

How many of the original doors do you have? Might it be simpler to replace them with something that you can source from a timber merchant reliably?

Although this is unknotty pine..
www.jewson.co.uk/windows-doors-joinery/doors/internal-doors/internal-timber-doors/products/JCD01886/premdor-bevelled-door-pine-8-light-clear-glazed-1981-x-762-x-35mm/

I have 4 other doors in this style (including a set of French doors) so not really practical, and certainly not affordable to replace them all!

Plus anything at timber merchants (round here anyway) seems to be way more expensive than the big DIY chains, like £200+ per door.

Looks like I'll have to put up with the delays, if my complaint doesn't get anywhere, and hope in the meantime my builder doesn't get too fucked off by having to wait around to finish the job.

Staffs here. OOS within a 20 mile radius.

They are shit though, and their reserve and collect doesnt work either.