I have waited 8 weeks for this?

[WhyCantIuseTheNameIWant]

Ds has just started at big school. At the welcome assembly, we were told about the 'learning portal' thing that we would need to access.

Usernames and passwords were being generated and would be sent out soon.

I got the email yesterday (last day of 1/2 term) saying this is how you get your username.

Your title. First initial. Surname. @ town-namehighschool.co.uk

So [email protected]

All lower case. No spaces.

The posted letter came today. Ooh. Lets try and log on. Find out what that detention was really for??

No. It won't work. It keeps throwing up the login box.

Either I have missed something obvious? Or it is not working.

You've missed a hyphen between town-name on this post, could you have missed it on the email address?

Should there be full stops in the first half?
miss.p.pig@

Can you do a forgot username/password function that's send to your email?

Is it a hyphen or an underscore -/ _

Schools in the uk usually have "sch.uk" rather than .co.uk dont they?

School email addresses have all different endings now - my current school is .co.uk.

I would think your email should be [email protected].

Also try ms as the title, some schools seem to use that as default - that really gets on my nerves!

double check the email address, as others have said.

I wouldn't expect too much from that online system when you do get in though - such as the reason fro that detention. If its anything like my sons' school's one it will be packed with info you don't need e.g. a letter to parents from 2014 or the school's twitter feed but will be light on anything specific to your son.

I think guidong has it. You need full stops in the first bit and the hyphen in the school name.

Morning all. And thanks.
Have tried again, now I am awake.
With and without hyphens. With and without full stops.

Still nothing. I guess it can wait until next week.

Apparently, the detention was for "doing his corrections in the wrong colour pen", which I think may not be entirely accurate.

It might be to do with the settings on the system you are using at home e.g. Cookies not being allowed or using an operating system that isn't supported like safari. What is happening in your case sounds to me like a cookie problem rather than the operating system.

I know in my county the system will only work properly on a windows operating system (though that's debatable) and parents/children are directed to the library (access to that is a thread of its own!) to use the system.

i tried getting on my daughter college email thingy.....wont work.....and neither will it for anyone else that goes there.....its just rubbish.....6 weeks later still a fault with it....its pathetic

Is it Moodle, by any chance? Even its creator thinks it's shit and can't understand why so many educational institutions use it.