Are absolutely shite 
& ask if you other Virgin Media Customers, are really all having this same problem, as I have just been told by "tech support" that's a f'ing misnomer if ever there was one ??
Our email box has been bombarded with spam for weeks now, old mail that we have junk filtered, plus the usual spam shite for viagra, debt agencies etc etc - so as you can imagine after years with the same mail box - we gave hundreds coming in every day - this is a huge f'k up as it makes it impossible to see all out genuine emails, unless you have a few hours to spare and the patience of a f'ing Saint
DD is currently home schooled due to ill health & a hip injury - so I'm missing important mail from her school, plus important medical emails & more - it's driving me nuts & we have rang & complained so many times & it's the same bog standard "yes we know there's a problem, we are working on it, we estimate it will be fixed by xxx time tomorrow"
I just challenged that with the one guy who we've spoken to a few times who has seemed to be honest about the issue, reminding him we've been told that every time we ring & it's still not fixed - he tells me the server has been under attack & all customers are having the same issue, do it will be fixed soon.
Some days the phone lines as a result have gone down too - today, yet again have a message on loop that are working on the local internet, meaning that our broadband is likely to go down - again
Today, I will have to contact school, Hospitals etc etc & change our email address as they clearly can't be trusted to sort it out in a decent time frame - we've been lazy customers & the faff of changing email after this many years is probably all that keeps us with Virgin
I f'ing hate them right now, I have enough on my plate without this too 
Is it only us ??