Not really an AIBU as we all know I'm not and BT are shit but can anyone help with some guidance or advice?
My elderly mum has sold her home to live closer to me - she has bought a new build property.she has now moved out of her house and is living with friends for a few weeks until she moves in next week.
On 19th June she ordered a line and service from BT
She was then kept in the dark about what was happening however we managed to work out that Openreach needed to do some external work.
However we found out that absolutely nothing happened AT aLL until the 21st August.
She then had an email saying that all Openreach work had been completed and that the details were then with the newsites team - BT
BT have now informed her that they have digging work to do and need permission and they won't get that until 2nd October so still no end in sight.
She has a very basic mobile phone which BT insist on communicating with her on via text - which she isn't that competent on and has been staying in locations with no signal.
I have only just found out about these issues as at the moment she will be moving into a house next week with no landline and in a village with no mobile signal so will be extremely vulnerable.
I would like to see how this can be escalated to understand exactly what work is being undertaken - and why and what the schedule then is and why ultimately it has needed to take so long.
She is only able to contact via a non-uk call centre via her mobile phone which she struggles to hear on so this has now become quite urgent.
The call-centre cannot give her any useful information
Any suggestions or contact numbers I can try Please?
ps i have emailed gavin whatnot the ceo and twittered on the BTcare twitter site