when I have followed procedure by filling out the form, and given them the cream in its original container (which clearly states that it needs to be applied three times a day).
I apply it at breakfast time and bed time, and am asking them to put it onto my DC at lunchtime, otherwise there will be a gap of only 3hrs between two of the doses. The school are refusing because the pharmacist's label doesn't state the exact times at which the cream must be given - which is funny, because neither did the label on the antibiotics my DC had recently, and yet they had no problem then.
I'm getting the stark impression that there's a power thing going on, and it's driving me insane - aibu, or shall I argue the toss?