AIBU to want my parcel by now?

[GetOutOfBed]

Small business (one person self employed) producing personalised items. I ordered on 25th March and was told it would be sent next day. Message next day asking for a little info. When I messaged a few day later was told had been posted 1st class Royal Mail on 27th. No parcel since. Have messaged and was told because it was a parcel it would take longer Now being asked to wait another few days as still no sign. Am now worried no parcel will ever show. Can understand how a small business can't just send a replacement but I've spent quite a lot on this order and can't justify the loss. Aibu to expect my parcel by now?

If t cost a lot ha it been sent tracked or recorded?

Has it* phones a nightmare

I've asked for tracking but been asked to wait another day or two again

I think you've waited long enough for them to get onto the tracking.

May be Ywbu if you were insisting on a replacement so soon bit YANBU to insist on them trying to chase it up.

How did you pay?

May be easier chasing a refund through Paypal/credit card.

Did it get dropped with a neighbour?

Strange that they won't just give you the tracking info, that would make me wonder if they've even sent it yet!

But I've nothing good to say about Royal Mail, I sent a letter first class signed for a few weeks ago and it took them 8 days just to deliver that...

Perhaps it is not tracked.

I sell over 6000 items a year online- I think Royal Mail are fantastic. I rarely send anything tracked or insured.
I am always keen to promptly refund for any non- delivery.