I bought two three month beer52 vouchers for DH and DF last Christmas.
They sent wrong voucher and it took a while to sort that but I put it down to Christmas rush.
Then discovered despite paying upfront for the subscriptions I could only activate them by signing up to a rolling contract, which it was then up to me to cancel.
I DID let it run for a while as the beer was nice but delivery was unreliable and when an entire box turned up smashed to smithereens I decided to cancel.
Only you can't cancel in writing - you MUST ring them and speak to them between 10am and 4pm Monday to Friday.
So I did that and talked them through the two delivery addresses and asked for a final statement of account and confirmation of cancellation.
All I got was some cheesy 'sorry your leaving us' email. No account or final payment detail.
Three weeks later they took more money.
I queried this and asked for a refund. I provided proof of the payment as their system hadn't registered it.
Finally, after days of emails, another call to the cancellation line and a load of texts they worked out their system didn't recognise that I my account delivered to two addresses (ie DF and DH) so the DF delivery had not been cancelled.
They were reluctant to refund the money and I had to spell out that I HAD cancelled and the error was at their end, not mine.
THEN the cheeky monkeys texted me
'. . . in future we would recommend keeping a closer eye on subscriptiond that are set up using your bank account. Thanks'
AIBU to be 
at their brass neck?! The cheek! I did spot it! After they ballsed it up! 