Hi, Surfing through fb a few weeks ago (On a selling page) and someone was offering microbead hair extensions, theyre little beads attached to bits of hair and the beads are clamped to your "real" Hair. I Messaged the girl doing them and asked about them then got her phone number and called her booking an appt for 18" Full head extensions for a discount price (Christmas discount) Of £150.
I thought it was great. Anyhow, she is mobile, so she came to my home and took a deposit of £80 to go toward the cost of my hair and secure my appointment. She returned last Thursday to fit the hair. She seemed to have done a pretty good job with them. They felt secure and couldn't be seen, they were blended very well with my real hair! Friday morning (next day) I brushed my hair out and 2 of the beads (With the hair attached) Fell out! I called the woman, she seemed very apologetic, said it was normal for you to lose a few over time but not straight away and she'd come back out and refit them for me, I told her not to worry about it as it was only 2 beads and out of the 190 she had put in my hair they really didn't make a huge difference. By Sunday morning, out of 190 strands I had 5 left in so had to force them out with pliers (As i looked weird with a bob and then some long hair at the back!). I called the hairdresser again and told her what had happened she said "Oh my. I'm so sorry. would you like me to come back out and refit another set? Free of charge of course. I don't know why thats happened I feel terrible" I said no, I just want my money back. She went silent for a second and told me she was flipping through her calendar to see when she was free and had childcare (Shes a new mum) To come so far away (As im in south wales and shes in south england, an hour away). I could practically hear her trembling on the otherside of the phone, Her voice was shaking as she spoke to me. She agreed to come out this week (Today/Yesterday) And refund me 130, keeping the petrol fee but returning my deposit. I've called her phone 3 times, Rejected. I've text her asking if shes coming, Ignored.
What are my rights? Am I entitled to a refund? Who do I contact if I am to take things further? Also what will be done (As she works mobile, Not sure if shes even insured)? Should I even bother? On the one hand I'm earning a very high salary and own my own home and shes a mum of a 5week old baby and clearly not very well off if shes taking jobs so far away and unable to take more than a months maternity leave but on the other hand I feel really cheated and ripped off... Advice?