ovo energy supplier

[ghostspirit]

im so so pissed of i have no gas freezing cold there is some sort of fault with meter or card. have money on the card. it just says card not accepted with the letter m---- on the meter. i have tried calling ovo closed at 5 and does not open till monday. only emegency number it gave is for if you can smell gas. i called them incase they could give me a number or something but they cant. now im fucking freezing till monday.

howmuchmorewee... thank you so much defo worth a try in the morning...

i put the card in it made a long beep and the just has the letter m on it. card had credit on it to

Thankyou. i have only just moved to them was not really my choice i did not give permisson... but seems its been done anyway it was only that i phoned up e.on and they told me that im now with ovo that i found out. so im using my same eon card. so i wonder if thats the issue. they have changed my supplier but not issued me with a card

omfg i just rang the above number and they have told me they are only open foe electric and not gas. wtf

not an immediate help, but this lot are as dodgy as Spark for taking over accounts without permission.

start here:

www.adviceguide.org.uk/wales/consumer_w/consumer_energy_supply_e/problems_switching_energy_suppliers/youve_been_switched_to_a_new_gas_or_electricity_supplier_without_your_consent.htm

someone is coming out in the next 4 hours. they were just going to send a card in the post until i made a fuss. they are going to fit a new meter and put a fiver on it. and i have to wait for the new card in the post which should be here tomorrow, be surprised if its here tomorrow and cant see a fiver lasting that long either.

once i have gas im going to ring old company back and go back with them.

thank you for everyones help :)

This is a warning for all those who want to use Ovo to budget and not over-spend. This month I was contacted by Ovo to say that, unbeknown to me, 301 days ago there had been an ‘erroneous transfer’ of my account, and that for the past 10 months, Ovo had not been providing my gas. I had no way of knowing this, my gas supply was continuous, I was topping up on my app as normal, the homepage of my app said “your gas and electricity balance is...”. But apparently British Gas were supplying my gas, and it took Ovo 10 months to figure that out. So, yesterday I received an email saying they had “corrected the erroneous transfer” (again, which I had been totally unaware of) and that now I had a bill to pay of £220 to cover my 10 months of gas!! They said they would take a payment of £1 per day (which of course is an extra £30 a month on top of my usual payments), which may not sound much to some but to me it is! So either Ovo or British Gas made a mistake in erroneously transferring my account, and now I have a large bill to pay because of it! Surely having a pay-as-you-go account is so that you can keep track of your spending? But what if you can’t trust what your balance says, and what if you get a surprise bill 10 months later? The whole point of me being on Ovo is so that I can use their app and manage my money, but now I’m finding myself with huge extra costs each month until their mistake is paid off.