To not believe a word these plumbers say anymore?

[petal2008]

Need a not insignificant job doing. Will take about three days and cost about £2000 so not just a dripping tap.

They arrange to quote but don't turn up. Dont't return calls etc.

Eventually got someone to quote, a week later than arranged due to some excuse.

He was supposed to start today but now had the "excuse" text.

DH and I have rearranged shifts for this so am so very pissed off. Feel like telling him to shove quote.

How do these people run a business? I have had the most pathetic excuses and now don't believe any.

Because they can cancel by text it's easier to let people down now. My text back was a bit curt. DH thought I should have been more sympathetic.

Can you get another quote & potentially go with that? Hope you've not paid anything yet. They are clearly unreliable.

BTW, you've got 2 identical threads on this.

Where did you find your plumber?

Have you joined the Which website? We've found it very useful to find reliable people.

Dump them by text.

There are other plumbers, presumably. Ditch this one, write them a poor review and move on. I can't stand unreliable tradies. I know things come up from time to time that make schedule changes inevitable but there are more professional ways of handling it.

Should have mentioned, but I asked because an organisation like Which? or Checkatrade (which I'm on) is much more likely to provide you with someone who values their reputation.

As trades aren't regulated for their customer service, the only way to improve it is to vote with your feet and restart the process.