I've had to send off an email to request some music from a high-tech workplace. Got a reply back saying one piece wasn't available, and asking for an alternative. 5 seconds of Google reveals that the artist has posted a free (free as in beer, as well as free as in speech) version on their website, in a DRM-free mp3, with full permission from the artist for its use. Great!
So, an hour later, I get another email, informing me that they can't use mp3s, as their music comes from iTunes. I'll have to provide the mp3 on a CD, take it to them, then rip it to iTunes, as an mp3.
Short of responding with "My name is MBT, you killed my faith in your overpriced services, prepare to die", there's not much I can do bar kowtowing to idiocy.
Rant over. For now...