Ordered a couple of things from M&S. Had to go to the post office today to collect them, and was surprised they'd sent two separate orders. On opening them, found that one box was mine and the other box, though addressed to me, was someone else's order. Complete with their delivery note and name and address on the inside....
Anyway I called M&S to let them know and they've asked me to go to the post office to send it back. Which is of course the only thing they really could have said, other than "keep it". But it's a bit of a faff to get back to the PO. They didn't say thanks for letting us know and being honest, they didn't apologise for their mistake, and didn't offer even a token such as a refund of my postage charges to compensate for the inconvenience. I've always thought good things about M&S but am I bit surprised at this. I wonder if they will explain to their other customer that her goods are at the wrong end of the country and she's only getting them once I can get them back to base?
Serves me right for being a good citizen. Next time I will keep all 3 loo brushes, which is what the order was 
.
So AIBU, or just a demanding customer?