Don't order online from Debenhams...

[explosioninatoyshop]

Unless you want them to steal your money if you want to return anything! I'm so pissed off, I ordered a load of stuff at beginning of October, totalling over £300, returned just over £100 worth and have received a refund of... £14.40!!! WTF Debenhams?!? I've phoned up twice to complain and been assured that My refund will be with me in 3 working days, 8 days later... Big fat nothing!! When I asked to speak to a manager... Too busy! Epic fail Debenhams, you've just lost a customer and I'm telling anyone who'll listen, think twice before you order from them! Anyone else had a similar experience? I'm starting to think online shopping isn't all its cracked up to be frankly!

touch wood never had a problem with them and they went out of their way to track down items in a size . Not sure why you would thinks those brands may cause the issues because they are Debenhams own brand products not concessions. I normally return to store if possible so get refund immediately. It sounds like a keying error or them processing one item at a time, email them with the details of the order and items returned but try to get a specific name not a generic address.

I am fed up with Debenhams on line ordering. the dress I ordered was said to be in stock, but three days later I get an email to say "unable to fulfill, payment reversed" which means they don't have it. A telephone sales assistant said she was sure it was in stock and reordered it. Still unable to fulfill. However they have debited my credit card and as yet 5 days on I have not had a refund. This is the third time this has happened. Sorry Debenhams I won't be shopping with you anymore.