To think since T Mobile became EE they have become quite shit

[filimou]

I have been with T Mobile for about 5 years and before they switched to EE I never really had any problems, if my phone broke, it got sent away for repairs, no issue, if I had a problem with my bill, got sorted, no issue.
Now, my coverage can be quite shit, my signal/internet will suddenly die.
Now my latest issue, my handset is broken, tried to sort it over the phone as it is still in warranty and that was a huge farce so ended up taking it into store and got given a loan phone. The charger for the loan phone was the wrong one, so had to go back when I found I couldnt charge it and had the third degree for 45 minutes of my lunchbreak (I only get half an hour) before they would give me the right one.
Tried the 'track your repair online' and my handset was left in the shop almost a week before it had even been sent off. so I asked if the two week to repair started when I took it back or when it got sent off, and I was told that they dont know but whatever it is its closer to 4 weeks.
Now, I know this all sucha first world problem, but the loan phone is shit I can barely hear on it.
have tried customer services
I work in a job where I am out on site quite a lot and this is the only way my nursery/family/husband/work know they can get hold of me.
Rant over.

I had the most awful customer services phonecall with them last week. Really useless.

nancy
I got their automated service and I could not even imput my phone number, it kept telling me that uk phone numbers begin with 07.
I know,thats why I was typing 07XXXXX

I tried the live chat as I couldnt get through, they told me to call their automated service. I explained about 100 times that it wasnt working and I needed to arrange a repair as my phone had completely broken and they told me to call 150 from my phone......again I explained that I cant I have no phone, its broken and they told me to try the automated service again.
I gave up.
Really.