Interested to get views.
I was in Peter Jones yesterday with 4mo in buggy. I was on the first floor and needed to get down and was asked not to put pram on escalator but to get the lift. Fine.
I waited for the lift and every single one was full of people standing. I waited for about ten minutes then resolved myself to ask the next lot if a couple of people would mind using the escalator (approx 10 seconds away) instead. The next lift was full. Doors opened and opened for some time - long enough to explain situation in full, and that staff had stopped us using escalator.
I was amazed that not one person offered to get out and use escalator. The majority ignored me, one woman just shrugged. To be honest, I would have offered without being asked if I'd been in an earlier lift, so I was really surprised.
I also know in a few cases people would not have been able to have used escalators - but a whole lift full? Unlikely surely.
I know that I didn't have any more right than them to use the lift, but surely common courtesy would imply people would be willing to help, even if not obliged to.
AIBU?