I did an Ocado shop this week for the first time, making use of a £20 discount voucher. I'm feeling flush (for once) so it was a bit of a "treat ourselves" week - posh coffees & ice creams etc. that we can't usually afford.
I use a basic bank account with a debit card for all online shopping - it has a Visa debit card, but no OD facilities. When I know how much the order is, I transfer the amount from my current account & make the payment. Never had any problems.
So that's what I do this time. The bill is £116.25, so that's what I transfer - there's already 50p in the account.
Receipt from Ocado arrives via email a few hours before delivery, and all the shopping shows up at the right time. Marvellous. Last I heard about anything.
Then, I go to the website to check the price of something, and it won't let me log in because my account hasn't been paid 
.
Sure enough, checking my bank account, it hasn't. And here's why....when I placed the order they "reserved" £1. Then when they went to take the money AFTER delivery, there's wasn't quite enough money so the payment failed. Their own bloody fault since nowhere does it say that they do this.
Of course, I will pay them but the bottom line is that, right this second, I have a cupboard full of Ocado groceries that haven't been paid for.
Surely to goodness, taking payment after delivery is asking for trouble? Do they always do this?
Incidentally, I have had no email or phone calls about this - I only know because I went back to the website for something else entirely.
This is a bizarre system, isn't it?
Please or to access all these features
Please
or
to access all these features
AIBU?
To think that Ocado are asking for trouble with the way they take payments?
28 replies
AlannaPartridge · 26/09/2013 02:33
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