My landlord lives in Australia and the property I live in is managed by estate agents.
However, our estate agents are bloody useless. We have lived here for 2.5 years and have had several fairly major problems (leaking roof which caused a number of knock on problems, water tank issues that meant we couldn't get hot water in winter when we had a newborn baby). Each of these problems has taken around 6 months or so of hassling the agent before anything has been done. We know our ll is not responsible for the delays because we are in email contact with him and so know when he has approved work etc.
our tenancy was up for renewal in mid feb and the gas man came to do the gas safety certificate a couple of weeks before this, he said he couldn't pass it as the seal on the oven is broken and we are not to use it until it is fixed because it could leak gas. We can use the hobs and the grill but not the main oven.
It's now nearly the end of April and it still hasn't been fixed despite numerous phone calls to remind estate agent and even a visit in to the office. Last week I called and went mental at the lady who is our main contact and suddenly the part they were waiting for was conveniently available and they would come tomorrow. They came, wrong rubber seal. I had a phone call to apologise and assurance it would be sorted next week (as in this week) and she would keep me updated. It's now Thursday evening and I've not heard from her at all...
Sorry that was long...so basically aibu to email her and Cc the boss telling them that we will not be paying rent until this has been fixed? We have been without an iven for nearly 3 bloody months!! Also I believe not having a gas safety certificate may invalid the ll's and possibly our insurance, does anyone know if this is correct so that I can point that out to them as extra leverage?