On the 2nd of January I had two new windows fitted in the kids bedrooms and yesterday when it was raining there was water running down the bedroom wall from both of the bottom corners of the window in the nursery. I rang the company and they said no one could come until the 29th I accepted the appointment but then I wasn't happy with the wait so I rang them back and they said they'd send someone today.
He turned up without a ladder, messed around with his hand out of the window 'feeling seals' and then told me that he'd have to get someone else to come because he couldn't see properly without a ladder. I've just had a call to tell me they'll be coming on the 1st Feb!
These window are only three weeks old, they're leaking and I have to wait 10 days for someone to come and fix them!
I'm really quite angry about it but I don't know what to do.
AIBU to think this isn't good enough?