Was shopping yesterday and the store has split the sales desk in half with 2 huge signs one half for returns/refund the other half for sales. There was a tense barrier between the 2.
There was about 7 people in the returns line waiting as I walked up to the sales side as the lady was finishing serving someone. The next thing I knew I was getting screamed at by some woman in the refund queue that "the queue starts here so join it". I realised it was being aimed at me with the killer like glare she was giving me. I said "I am not returning anything that's the returns line" that just set another 2 of them hollering at me who did I think I was they had waited in 1 line and they were not returning anything either.
At this point the shop assistant jumped in and pointed out the massive signage above the till and the fact she had apparently shouted out to them several times the side they were in was for refunds and she apologises to me for the grief I got and served me. I offered the women to come over infront of me before she started but they preferred to stand and give me verbal abuse throughout my transaction.
Stupid but I was really shaken by it. Not my fault they can't read massive signage! So should I have joined the main queue and waited or follow the clear instructions given?