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Original poster

To ask about kindle screen replacement

10 replies

cjbk1 · 28/12/2012 14:09

I'm obviously here for the traffic please be nice; (no-one answered in 'geeky stuff' i broke screen of dh's kindle (just kindle not fire HD) and I'd like to replace it to make amends Blush so has anyone replaced one or had it replaced successfully? (it's out of warranty btw and I'd rather replace screen than buy a new one) I did google but I'd rather have a recommendation, thanks in advance x Thanks

OP posts:
forgetmenots · 28/12/2012 14:12

I had mine replaced by amazon without a quibble or charge but it was just within warranty. The screen had scratched even though I was careful and kept it in a case. I think a bit of grit had got caught in the case. Anyway, their customer service was great. No harm in asking if they could replace the screen.

neolara · 28/12/2012 14:13

I broke the screen of my kindle and I had to get a completely new kindle. Sorry.

exBrightonBell · 28/12/2012 14:16

Hi! I have has my kindle screen replaced after I knelt on it and broke it. It was a company based in London - I posted it to them, they fixed it and sent it back. Cost about £70. Mine was also out of warranty. I was a little dubious about the whole thing but my kindle is as good as new! I can PM you the company details if you like.

A thought that might also help - I phoned Amazon to ask if they could fix it. They said no, but they did offer me a big discount on a new kindle. You might prefer that to getting the screen fixed.

HTH

Cezella · 28/12/2012 14:20

I've had two broken kindle screens and both were replaced by Amazon for free- my friend had one replaced and had to pay £50 because it was out of warranty but she got a new Kindle for that, so very reasonable

CMOTDibbler · 28/12/2012 14:21

DH dropped his kindle two weeks ago, phoned Amazon, and had a brand new one sent free two days later, no quibble at all

Jins · 28/12/2012 14:21

You can buy replacement screens for about £40. Or you can buy a basic kindle for £69

It's one of those 'not worth repairing items'

valiumredhead · 28/12/2012 14:22

Ring the helpline - they have amazing customer service ime.

exBrightonBell · 28/12/2012 14:27

Just to clarify, the reason I got my screen fixed rather than getting a new kindle is that I have the kindle keyboard and Amazon would only offer me a cheap deal on the newer kindle. I may be odd but I much prefer the keyboard version so I really didn't want a new one, I wanted my existing kindle fixed.

Jins · 28/12/2012 14:31

In your circumstances I'd have done the same exBrightonBell. I've got the 3g keyboard version and I don't think you can get them anymore

I've got a brand new sparkly Kindle Fire too but the keyboard kindle will not be retired

careergirl · 28/12/2012 15:02

Hi I know someone whose Kindle screen packed in just out of warranty. Amazon supplied the £69 version for £30

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