TESCO are not answering my email!!!

[OhTheConfusion]

I emailed tesco 9 days ago following very poor service whilst collecting my order from a local store. The incident included the assistant requesting to take my bank card through to the stock room whilst she looked for my package and becoming very rude when I said no.

AIBU to expect a reply? WIBU to not let her take it? I think I am right.

Do you use Facebook? After my emails were ignored for a week I posted on their FB page and the issue was resolved within the hour - they hate the negative publicity.

Thank you all!!!

Following two long calls to 'Conrad' and 'Caryl' I have progress... £30 voucher has been offered and customer services apologised. I have said that I would prefer the apology to come from my local store though.

You are all fab

WHOOT!

I know I will sound really old fashioned but it's a bit mean that Tesco don't respond to written complaints - I wrote a month ago - no response - so wrote again last week - still no response. I am not into Twitter or Facebook and am sure many other people prefer to write (didn't want to phone as the complaint was origninally about customer service over the phone ) !!

Had terrible service again today in one of their cafes so think I need to complain again !