Or are EE/Orange broadband?

[WelshMaenad]

I signed up for Orange broadband in November. We chose them specifically because we wanted an unlimited service after installing Netflix and Sky on demand. During the setup phone call I checked approximately 58853 times that it was absolutely unlimited with no useage caps. No, they assured me. Totally unlimited.

I've just had a letter from them, now as "EE" broadband, 'recapping' my plan. 20gb data allowance, it says. Unlimited till march 2013!! Like they're doing me a fucking favour!

Phoned them. They are within the T&Cs, they say, to vary conditions with 30 days notice. This ident a variation, the product is called Unlimited Broadband! Your website says the change to EE won't mean any changes to broadband service!

Ah, they say. You're different, because we have to rent your live from BT. So we can do what we want.

I am waiting on a callback from a manager. AIBU to say they either promise no excess data charges till our 1yr contract is up, or they give me my MAC cide and release me from contract with no penalties (and lose my mobile custom when my contract finishes in April)? A capped product is useless to us.

Word of warning - avoid the bastards like the plague!!!

Orange or EE or whoever they are now have been the worst firm I have ever dealt with. I've got no signal now due to their service improvement works. However they won't recognise that as they now aren't providing a service they should do something as a good will gesture, to release me from contract perhaps, maybe to reduce my payments.

What have they done? Charged me to unlock my phones and kept emphasising that it's an improvement.

I would so love them to go to the wall but seeing as they got the 4g contract I can't see that happening soon.

All I can do is bad mouth them to anyone and everyone using every form of communication I can think of. It makes me feel a wee bit better

T-mobile and orange make up EE.

Yanbu to ask for that but don't get your hopes up.

Loved T mobile but now it's EE often can't get onto the internet on my mobile.